Return, Refund & Exchange Policy

At Makfirst, customer satisfaction is important to us. As our products fall under healthcare and personal-use categories, please read this policy carefully before placing an order.

1. No Return on Opened or Used Products

Due to hygiene, safety, and health regulations, we do not accept returns or exchanges for:

  • Opened, used, or partially used products

  • Products with broken seals or damaged packaging

  • Items bought under special offers or discounts

This policy applies to knee patches, foot patches, and all healthcare products sold on Makfirst.com.

2. Eligible Returns (Damaged / Wrong Product)

We accept returns or replacements only in the following cases:

  • You received a damaged product

  • You received an incorrect product

  • The package was tampered with during transit

📌 The issue must be reported within 48 hours of delivery.

3. How to Raise a Return or Replacement Request

To request a return or replacement, please contact us with:

  • Order ID

  • Clear photos or videos of the product and outer packaging

  • Description of the issue

📧 Email: support@makfirst.com

Our team will review your request and respond within 2–3 business days.

4. Replacement Policy

  • Once approved, a free replacement will be shipped to you.

  • Replacement delivery may take 3–7 business days, depending on your location.

  • Replacement is subject to product availability.

5. Refund Policy

Refunds are applicable only if:

  • Replacement is not possible due to stock unavailability

  • Order is cancelled before shipment

Refund Method:

  • Prepaid orders: Refunded to original payment method within 5–7 business days

  • COD orders: Refund processed via bank transfer (details will be requested)

6. Order Cancellation

  • Orders can be cancelled only before shipment.

  • Once shipped, cancellation requests will not be accepted.

7. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used healthcare products

  • Products damaged due to customer misuse

  • Orders with incorrect address provided by the customer

8. Exchange Policy

We do not offer product exchanges due to the nature of healthcare and hygiene-sensitive products.

9. Policy Updates

Makfirst reserves the right to modify this policy at any time without prior notice. Changes will be updated on this page.

10. Contact Us

For any questions related to returns, refunds, or replacements:

📧 care@makfirst.com
🌐 www.makfirst.com